Incident.io Integration

The incident.io integration allows Velocity to ingest incident.io incidents` events

Step 1 - Get Your Velocity Webhook Token

To begin, request a Velocity webhook token. You can obtain it by contacting your Velocity contact or support. This token is required to authenticate incoming events from Incident.io.

Step 2 - Create a Webhook in Incident.io

1. In Incident.io, go to Settings → Webhooks

2. Click “+ Add Endpoint”

3. In the Endpoint URL field, paste the URL below (replacing <your_velocity_token> with your token):

https://api.velocity.tech/api/v1/webhooks/incidentio?token=<your_velocity_token>

1. Optionally, add a description (e.g., “Velocity Integration”)

2. Under Events to Send, check both: private_incident and public_incident

3. Click "Create"

Step 3 - Share the Webhook Secret with Velocity

After the webhook is created, Incident.io will generate a Signing Secret. Copy the signing secret and securely share it with the Velocity team

🚀 You’re All Set